Our policy for retail purchases — clear, fair, and straightforward.
This policy applies to retail purchases of consumer goods sold directly by Grayson Supply Co LLC. Purchases made through third-party marketplaces are also subject to that marketplace's own returns policy. Wholesale and trade orders are governed by the specific terms agreed for each transaction.
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging, with proof of purchase.
Email us at info@graysonsupply.com with your order number and the reason for the return. We will confirm whether your item qualifies and send return instructions. Please do not send items back before receiving confirmation.
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. The time it takes for the refund to appear may vary by bank or card issuer.
Unless the return is due to our error or a defective item, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable except where required by law.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or a full refund, including any return shipping costs, at no charge to you.
The fastest way to exchange an item is to return the original (per this policy) and place a new order for the item you want.
Grayson Supply Co LLC
30 N Gould St #66672, Sheridan, WY 82801, United States
Email: info@graysonsupply.com